Back in 2015, after over 15 years of being a web designer, Mathew Colby decided to start renting out his home as a vacation rental. In the beginning, Mathew tried out multiple cleaning services but was unhappy with all of them. He knew that if he wanted to provide the best guest experience possible, he would have to handpick his hires - so that’s what he did.
After two successful years of renting out his home on his own, his friend, who invested in real estate, took notice and decided to partner with him in his vacation rental venture. Together they had a portfolio of diverse properties and began converting all of the homes into vacation rentals.
But between managing the cleaning services, vetting the guests, marketing the properties, and staying on top of rates and dates - Mathew knew he would need expert help to continue to succeed.
That’s when he found Evolve.
Mathew found Evolve online and knew it would be a great match. He could continue to have control over the on-the-ground services, while the teams at Evolve would handle everything else. During the sign-up process, Evolve’s Partner Development team took notice of how well Mathew's properties were maintained and inquired about his services.
After speaking with Mathew about how he is able to maintain such pristine homes, the Partner Development team asked if he would want to partner with Evolve as a service provider. In this role, he would provide other Evolve homes the amazing on-the-ground services that he provides for his own.
The partnership was a success and Mathew’s company, Arizona Vacation Rental Service, LLC, was born.
Arizona Vacation Rental Service, LLC provides much more than just amazing cleaning services to homeowners, Mathew also became a licensed realtor so that he can give real estate investment advice. In the two years Mathew has been with Evolve, Arizona Vacation Rental Service, LLC has grown and has serviced 35 properties - providing them all with 24/7 on-call guest services.
Mathew on the Best Guest Experience
As a vacation rental homeowner himself, Mathew understands how to go above and beyond for guests.
“We do everything with excellence to provide the five-star feel. We even supply shampoo, conditioner, soap, all the way down to cotton balls and q-tips. We like our guests to have the extras that they would get at a hotel.”
Mathew’s biggest tip for providing the best guest experience, though, is “always add value.” Using the experiences he has as both a web designer and a homeowner, Mathew knows what owners need and utilizes technology as a tool to provide property photos, track receipts, supply detailed check-out reports, and more.
Mathew always makes sure that his team members are quick to respond to guests and are on-call to fix any issues at the home. He also has a greeting service, where staff members will meet guests upon their arrival to the property and walk them through the home.
If there’s anything to take away from Mathew’s story, it’s that going the extra mile goes an even longer way when it comes to providing the best service and experience for homeowners and their guests!