Elizabeth and Jeffrey VonderHaar couldn’t have been more excited when they first purchased their vacation home in Big Bear, California. When their broker mentioned the success they could have renting out the property, the VonderHaars decided to give it a try.
What the VonderHaars expected was a trustworthy property manager that would help them make a return on their investment and take great care of their home.
What they got was the complete opposite.
The management company charged the VonderHaars 30% for every booking, made them pay mysterious service fees, and offered an insurance plan that covered next to nothing.
After their property was left with a mess from previous guests, a broken bed propped up by bricks, and a list of suspicious maintenance charges, the VonderHaars knew they needed to do something to save their beloved vacation home and investment.
The 10% booking fee, the complete honesty, the genuine concern for us and our property - Evolve was exactly what we were looking for."
Evolve is a very trustworthy company. There are little to no issues, and if a problem arises, Evolve handles it quickly - no questions asked.”
Elizabeth and Jeffrey knew they shouldn’t be settling for property managers that constantly overcharge and take advantage of them. When they received a letter in the mail from Evolve, they didn’t even think twice.
“The 10% booking fee, the complete honesty, the genuine concern for us and our property - Evolve was exactly what we were looking for,” Elizabeth said.
Evolve was everything the VonderHaars wanted and more: low fees, robust marketing, a solid insurance plan, and responsive teams to communicate with them along the way.
Time with Evolve
The VonderHaars have been with Evolve for a full year and have already made almost $70,000. Their profits have increased - in part because of Evolve's low 10% booking fee.
But while Evolve’s industry-low fee is definitely an upgrade from what the VonderHaars were used to, it’s really Evolve’s service standard that makes them feel successful. With Evolve, they’ve finally found a company that will not only make their vacation home profitable, but a company that gives them the respect and responsiveness they deserve.
“Evolve is a very trustworthy company. There are little to no issues, and if a problem arises, Evolve handles it quickly - no questions asked,” Elizabeth said. “Evolve is excellent.”
We’re so happy that we could not only continue to book the VonderHaar’s beautiful Big Bear home, but give them the tools and trust they needed to be truly successful with their investment.